Once the emergency operator has put you through to the ambulance service, you will be asked a series of questions. Please try and remain calm and answer the questions where you can. They are being asked for a good reason. Do not hang up until the ambulance operator tells you to and follow any instructions they may give you. If the emergency services are likely to find it hard to locate you, please give some directions to assist them (see Residents and Visitors sections for some useful tips).
Someone should stay with the patient at all times, but if there is another person around, ask them to go outside and signal to the Ambulance or Community First Responder. For their own safety, and to signal to the emergency services, they should take a torch if there is no street lighting. This is crucial where the address has only a name, or where it cannot be easily identified from the road.
Remember that Community First Responders may arrive in their own private cars.
Have any medication used by the patient ready to show the ambulance crew.
ALWAYS -Please lock any dog or other animal away in another room or your car or somewhere that it cannot interfere with those due to arrive, regardless of whether you think it is normally "friendly". The animal cannot understand what is happening and may try to defend its owner from unknown people arriving. Ambulance crews and Community First Responders cannot take the risk of being bitten and need to concentrate their attention on the care of the patient.